All Collections
About Livit by Nightingale Health
How can I file a formal complaint to Chief Medical Officer?
How can I file a formal complaint to Chief Medical Officer?
Written by Nightingale Health
Updated over a week ago

If you want to file a formal complaint (in accordance with the Finnish Patient law/Potilaslaki 10 §) please follow these instructions:

Customers and their representatives who are unsatisfied with the service can file a notification to the Chief Medical Officer. You can file your notification as an informal letter. The letter must include at least the following information:

- The person whose treatment the notification is about

- The name of the unit that the notification refers to

- The reason for the notification

- A detailed description of the event

- The corrective actions that are suggested to be done

- The contact information and signature of the person filing the notification.

The notification will be handled and responded by the Chief Medical Officer or a person authorized by her in a reasonable timeframe.

Please send the signed notification letter Nightingale Health Oyj / Chief Medical Officer, Mannerheimintie 164a 00300 Helsinki, Finland. If you wish to send the notification letter electronically, please contact to receive instructions for secure form of communication.

Did this answer your question?