You can send general feedback about My Nightingale and Nightingale Nest to 

However, if you want to file a formal complaint (in accordance with the Finnish Patient law/Potilaslaki 10 §) please follow these instructions:
Customers and their representatives who are unsatisfied with the service can file a notification to the Chief Medical Officer. You can file your notification as an informal letter. The letter must include at least the following information:

  • The person whose treatment the notification is about
  • The name of the unit that the notification refers to
  • The reason for the notification
  • A detailed description of the event
  • The corrective actions that are suggested to be done
  • The contact information and signature of the person filing the notification

The notification will be handled and responded to by the Chief Medical Officer or a person authorized by her in a reasonable timeframe. 

Please send the signed notification letter via email to or Nightingale Health Mannerheimintie 164a 00300 Helsinki, Finland.

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