You can send general feedback about My Nightingale and Nightingale Nest to email@example.com.
However, if you want to file a formal complaint (in accordance with the Finnish Patient law/Potilaslaki 10 §) please follow these instructions:
Customers and their representatives who are unsatisfied with the service can file a notification to the Chief Medical Officer. You can file your notification as an informal letter. The letter must include at least the following information:
The person whose treatment the notification is about
The name of the unit that the notification refers to
The reason for the notification
A detailed description of the event
The corrective actions that are suggested to be done
The contact information and signature of the person filing the notification
The notification will be handled and responded to by the Chief Medical Officer or a person authorized by her in a reasonable timeframe.
Please send the signed notification letter:
Nightingale Health Oyj / Chief Medical Officer
If you wish to send the notification letter electronically, please contact firstname.lastname@example.org to receive instructions for secure form of communication.
We are happy to help. Take a look at the other topics on this page, or ask us directly at email@example.com